WHY THE GEEK SQUAD IS FULL OF MORONS!

11 days ago I took my laptop into Best Buy. I had plugged in my adapter and the computer wasn’t charging.

I looked at the adapter and thought that from all the twisting and turning that one of the wires disconnected inside.

I had the laptop under warranty so I said, might as well get it checked out. At the very least, they can check my adapter to see what was wrong.

When I took my laptop in, this was the discussion I had with the Geeksquad member.

Me: Yea, I think my adapter is bad. Do you have a meter back there you can check it with?

GeekSquad: Yea, let me check it.

Five minutes pass

Geeksquad: Your adapter is working fine, it is probably the dc jack that went bad. This happens all the time

Me: Do you mind plugging another adapter to make sure. I would hate to send my computer out if it was just an adapter problem.

Geeksquad: Sure (brings back another adapter and plugs it in). Doesn’t work, has to be the jack.

Me: Yea, it looks like you’re right man…

Geeksquad: I’ll send it in and you should have it back in 2-3 weeks

11 days later I get a call that my laptop is ready for pickup…

After twenty minutes of waiting, he finally finds my computer in the back. I flip the laptop upside down and it doesn’t appear to have been opened and the jack looks exactly the same.

Me: Hey Geeksquad guy, can I see the repair order?

Geeksquad: Sure

Me: (reading the repairs)…..”Tested units dc jack with our AC adapter. DC Jack is not faulty. Replace AC adapter”

Me: So nothing got fixed

Geeksquad: I don’t understand sir

Me: I told you guys that the AC adapter was bad. You tested it here and said the adapter was fine. You used an in-store adapter to check and you said it was the DC Jack

Geeksquad: Ok

Me: You don’t get it do you?

Geeksquad: I’m confused

Me: You guys sent away my laptop for no reason. The guy who tested the adapter either lied or is a moron and the backup in-store adapter he used wasn’t working.

Geeksquad: Oh, I get it now

Me: So basically, I just went 11 days without my laptop because you guys didn’t do your job right.

Geeksquad: Sorry

Me: That’s fine. Just give me an adapter and I’ll be on my way.

Geeksquad: Well sir, you actually have to order one yourself from Best Buy and they will ship it to you in a couple of weeks

Me: Excuse me?

Geeksquad: Well, since the problem was with the adapter, that’s something that’s ordered from somewhere other than where we maintenance computers.

Me: Wait, let me get this straight. You took my laptop, you screwed up the diagnostics, you never told me until it came back and now you want me to go without an adapter for a few more weeks?

Geeksquad: I’m very sorry sir

Me: Right you are. Go into the back and get me an adapter right now.

Geeksquad: I can’t do that

Me: Do you want me to?

Geeksquad: Sir, I understand you’re upset but we can’t do anything.

Me: Well, let me tell you what I’m going to do. I’m going to the computer section and go to one of your display laptops and pull out the adapter from there. Then, I’m going to walk out of the door with it. Will that be better?

Geeksquad: That’s stealing

Me: Well, you stole 11 days from me so I would call it a wash…

Geeksquad: Ok, give me a minute or two

Another 5 Minutes pass by…

Geeksquad: I found an extra adapter for you sir

Me: Thank you

Geeksquad: But you have to return it when you get the new adapter shipped to your house

Me: We’ll see…

And this folks, is why people have problems with the Geeksquad. A simple task of checking an adapter could not be done correctly. A five minute problem turned into an 11 day ordeal.

Well done Best Buy, Well done! I’m so glad I have that warranty

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