VIDEO: Sega’s own response for poor customer service is an unfunny YouTube video

Matt Hawkins Contributing Writer, Video Games

At least the one they made for Binary Domain is much better.

With the Stop Online Piracy Act is looming, many concerned gamers have taken it upon themselves to write in to their favorite game companies and ask them to not support the asinine piece of legislature. That’s what one person did, as it pertained to Sega, but the response was strange enough for him to post on a message board, which become somewhat of a meme for a few hours at least…

“Generally these issues are caused by bad installs or junk data that’s stuck in the system’s memory. The first suggestion would be to perform a hard reset on the device. It’s best to attempt this any time you experience performance problems with your device or have an app crash. If that doesn’t work, it’s suggested you uninstall the app, perform a hard reset, reinstall and then perform one more hard reset before launching the game.

“If you’re [SIC] problems continue, please let us know.”

Obviously it’s some automated response for a problem that has nothing to do with a law. An automated response that has a grammatical error. Hey, I make them all the time, but least each one is brand new and fresh! In response to the negative attention, a bunch of people working at Sega decided to get together and make the following…

A good deal of the comments left on the video itself have been people making fun of the weight of the women on camera, which is pretty lame and not cool. But comments regarding how unfunny it is are spot on. Furthermore, that forum thread has plenty of other folks stating that they to have gotten the same, pre-canned response to their serious concerns.

And if that’s the best Sega can do as it relates to poor customer service and sidestepping the real heart of the matter, i.e. their position of SOPA, it’s no wonder how there’s no such thing as a Sega diehard like there was once (I used to be one in fact).

Meanwhile in Japan, Sega has released a pair of videos to help promote their upcoming Binary Domain, a game that takes place in a world in which humans and robots co-exist. With the following illustrating the fact with a salarybot whose just as dopey as their human counterparts.

Too bad it’s not in English, but you can find out what the hell is going on via Kotaku‘s explanation. At the very least, they look a hundred times more interesting than the actual game itself, and demonstrate how just putting a bunch of people in front of the camera, sans a script, proper lighting, and acting chops, is usually a bad idea…

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